Frequently Asked Questions

We offer a 7-day return policy. You have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused

With tags and in original packaging
Accompanied by a receipt or proof of purchase

To start a return:

Initiate a return via Profile Orders

Log in to your Guruji Surgical Account

Go to Orders and select the item you want to return

Click "Request Return" and follow the instructions

✅ If your return is approved, Guruji Surgical will:

Arrange a free pickup from your location

Cover the return shipping cost – no payment required

Provide instructions on how to prepare your package

📌 Important: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Unfortunately, we also cannot accept returns on:

• Sale items
• Gift cards

Please contact us if you have questions about your specific item.
Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, you will be notified if your refund is approved.

If approved, the refund will be processed to your original payment method within 5-7 business days.
If you haven’t received the refund after 15 business days, please contact us at krishnainternational6@gmail.com.

📌 Note: Refund times may vary depending on your bank or credit card provider.